Introduction

Legal & General Property Limited (a company incorporated in England and Wales with company registration number 02091897 (in its capacity as investment advisor to Legal & General Residential (BTR) 2 LLP)) (“Legal & General”, “we” or “us”) is committed to protecting your privacy and keeping your personal information secure.

This privacy policy (“Policy”) outlines the basis on which we collect, store and use your personal information. Any personal information you supply to us via our websites (and by any other means) will be treated in accordance with any applicable data protection laws (including the General Data Protection Regulation (EU) 2016/679 (known as the “GDPR”)) and other legislation intended to protect your personal information and privacy, in each case as may be amended, replaced or in force from time to time. If we hold information about you, we’ll only use this for the purposes you’ve agreed to as set out in this Policy. This Policy was last updated on 21 August 2019. We may update this Policy, so please check this page from time to time to make sure that you’re happy with any changes.

What information we collect about you
and how and why we collect it

1. When you visit our websites

You may choose to give us certain information about you when you visit our websites, including your:

• name and contact information including email address;
• demographic information such as postcode, preferences and interests;
• details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, internet log information, cookies, weblogs and other communication data.

We may collect this information from you in order to:

• administer the online application process;
• identify general customer trends;
• track your internet browsing (in accordance with our Cookie Policy);
• improve our service to you; and
• communicate with you.

2. When reserving and staying at an apartment

When reserving and staying at one of our apartments, we may collect the following information from you on our application forms, declarations or notices:

• name and contact information including, phone number and email address;
• demographic information such as postcode, preferences and interests;
• details of your stay in our apartments and the amenities that you access;
• CCTV footage; and
• (only if you are injured at one of our managed apartment buildings) data concerning health.

We may collect this information from you in order to:

• provide you with access to one of our apartments;
• provide you with access to one of our services that you have requested (e.g. our amenities);
• comply with our legal health and safety obligations

3. When emailing us

If you communicate with us by email, we may collect certain information from you, including your:

• name and contact information (as set out in your email to us);
• opinions and feedback on your experience of our services; and
• any other personally identifiable information you choose to share in your email to us.

We will collect this information in order to:

• understand your needs and provide you with a better service;
• reply to your email and effectively address your concerns;
• analysis and to assist us with improving our processes, products and services;
• keep accurate business records; and
• where we have legitimate authority to do so) send you promotional emails about new products, special offers or other information we think might be of interest, using the email address you provided.

4. When applying for a job

You may choose to give us certain information about you when you apply for a job with us, including your:

• title, forename and last name;
• contact phone number;
• email address;
• ethnicity and race; and
• current and previous employment information.

We may collect this information about you to:

• assess your eligibility to work in the UK;
• assess whether you meet the job specification criteria; and
• contact you to arrange interviews or assessments or to communicate our decision in relation to your application.

If you’d like to enforce any of the rights mentioned above, please contact the Data Controller at Urbanbubble (This email address is being protected from spambots. You need JavaScript enabled to view it.). Most of the time, you can exercise any of the rights above free of charge. However, if your request is either unfounded or excessive, we may: (a) refuse to respond; or (b) charge you a reasonable administrative fee to comply with your request.

Although we hope that you would never feel that you had to, you do have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk.